Delivery & Returns

Delivery and Shipping

 

P&S MICHAEL delivers to all Australian addresses excluding PO Boxes. We currently do not service international destinations.

 

A flat fee of $15.00 is charged for shipping and handling within Australia regardless of the number of items included in your order. To be clear, if you order 1 item your fee is $15 and if you order 5 items your fee is still only $15.

We provide you with an estimated delivery date, generally 3-7 business days for handling and shipping between capital cities once payment has been received, but more remote areas could extend delivery times by up to 10 days.

To ensure your orders are delivered safe and secure you will need to sign to accept delivery. We recommend that you use your work or another suitable daytime address to ensure someone is available to accept your order.

Returns and Exchanges
At P&S MICHAEL, we want you to enjoy your shopping experience, so if you have any questions about Returns/Exchanges that are not answered below, please do not hesitate to call us on 029 740 7555 and we’ll be more than happy to answer your queries.

Online Shopping Policy
You can exchange or return your online purchase to any P&S MICHAEL store in person or by post or courier. We think returning your purchase to a P&S MICHAEL store in person is the preferred method as you can receive an exchange or refund directly and easily and do not have to pay for any re delivery.

All returns either in person to one of our stores or by post is subject to the following conditions:

  • The item is unworn and in its original condition with all labels and tickets still attached.
  • The item is returned with a copy of the original receipt.
  • The item is returned within 10 days from the date of purchase.

If returning goods by post or courier please note that return costs are not pre- paid and the postage or other return costs will be the customer’s responsibility. We highly recommend if your method of return is by post that you use a tracking service such as registered or express post. It is your responsibility to ensure goods arrive safely to our return address which is:


P&S MICHAEL ONLINE
901 CANTERBURY ROAD
LAKEMBA NSW 2195

Return items that have been worn, damaged or altered from their original state will not be exchanged or refunded and will be held for the customer to pick up or arrange return delivery.

Refund for Returns by Post
Refunds will be made against the original form of payment excluding delivery (unless goods were delivered faulty or not as ordered) within 2 days of receiving your return parcel.

Exchanges for Returns by Post
If you wish to exchange an item for a different size, colour or a different item altogether (by post) please place a new order for the item you require and return the item to be exchanged for a refund less delivery.

In Store Shopping Policy
Because customers have been serviced in store and have had the opportunity of trying on any garment they wish, we do not offer refunds for change of mind purchases. We will gladly return an in store purchased item for an immediate exchange or issue you with a credit note provided:

  • The item is unworn and in its original condition with all labels and tickets still attached.
  • The item is returned with the original receipt.
  • The item is returned within 10 days from the date of purchase.
  • The item is returned to the same store of purchase.
  • This does not apply to sale items unless faulty.

Our customers are entitled to a refund if the item is faulty, not of merchantable quality or not fit for its purpose. Where an item is returned to a store faulty, then P&S MICHAEL reserves the right to have that item inspected by our designers or the supplier of the item, to determine the cause and legitimacy of the claim and to ensure the fault was not intentionally caused. This will involve our stores returning the item to head office so please allow 7 working days. If you require further clarification for any claim please contact us by email info@psmichael.com.au.